This page is for the AdabStars Board app (on Google Play and on the AdabStars Board) and the AdabStars Parent Console, by ADABSTARS LLC. A parent can delete the family's AdabStars account and data in the app, or ask us to do it by email without the app.
Delete it yourself (takes a minute)
- Sign in to the Parent Console at app.adabstars.com on any computer or phone, or tap the Parent Console gear on your AdabStars Board, then Settings, or open Settings in the AdabStars iPhone app.
- Go to Settings → Account & Family, then tap Delete account at the bottom of the page.
- Enter your parent PIN (or your account password, if your family has no PIN), then type your family name exactly as shown, or the word DELETE, to confirm.
- Wait a few seconds for the delete button to turn on, then tap it.
Or ask us to delete it
Email [email protected] from the email address on the account, with the subject “Delete my account”. We confirm by email and delete it within 30 days, usually much sooner. You don't need the app or the Board to do this.
What is deleted
If you are the only parent on your family, deleting your account deletes your whole family's data:
- Your children and their profiles
- Stars, points, and streaks
- Tasks and check-offs
- Rewards and requests
- Bank history and balances
- Calendar events and connected calendars (Google, Microsoft, or an iPhone)
- Hifdh (Qur'an memorization) progress
- Lists and meals
- Photos and pictures you uploaded
- Your family's settings and your sign-in
Your family's AdabStars Board and any Hifdh app signed in to your family are signed out and must be set up again.
If another parent is on your family, only your own sign-in is deleted, along with your name, the calendars you connected, and your notifications. The family, the children, and everything they earned stay with the other parent. Any device signed in as you is signed out.
This cannot be undone. We cannot restore a deleted family.
What we keep
Limited records we are required to keep by law, such as billing and order records, for as long as the law requires. Emails you have exchanged with us, and the records our payment processor keeps for your purchases, are also kept.
Messages you sent us through the app's feedback form, and anonymous records of how the app was used, are kept indefinitely in anonymous form. Your email, your account, and any screenshots are removed from them, so they are no longer linked to you.
Subscriptions and Board orders
Deleting your account does not cancel a paid plan or a Board order. To stop a subscription, cancel it first with Manage billing under Settings → Account & Family on the website (app.adabstars.com), or email [email protected] and we will cancel it. For a Board order, email us too.
Questions: [email protected]. How we handle your family's information is in our Privacy Policy.